Frequently Asked Questions

Our emergency crews are based in South Austin and typically arrive in about 60 minutes anywhere in Austin, and within 60–90 minutes in Round Rock, Cedar Park, Pflugerville, Georgetown, Leander, Lakeway, Bee Cave, Kyle and Buda.

Yes. We document the loss with photos, moisture maps and daily drying logs, write estimates in the same Xactimate format adjusters use and communicate directly with your carrier. You stay in control of the claim and approve the scope before rebuild work begins.

Our technicians hold IICRC certifications in water damage restoration and applied structural drying, and our firm carries general liability and workers’ compensation insurance. Larger mold projects are performed to a protocol written by an independent TDLR-licensed mold assessor.

Most clean-water losses are dry in 3 to 5 days. Hardwood floors, subfloors, concrete and category 3 (contaminated) water can take longer. We take readings every day and remove equipment only when materials reach dry standard.

Most families stay home during drying and repairs. Temporary housing is usually only needed for sewage losses, large fires or when the kitchen and only bathroom are out of service — many policies include additional living expenses for that situation.

Yes. Our reconstruction crew hangs and finishes drywall, matches ceiling texture, replaces baseboards and flooring and repaints, so you do not have to find a separate contractor after mitigation.

Yes. We restore offices, retail stores, clinics, restaurants and multifamily buildings, and can schedule extraction, containment and noisy work after hours to keep your business running.

Cost depends on the amount of water, how long it sat, the materials affected and how much has to be rebuilt. Small leaks caught early can be dried for well under $2,000; larger losses cost more. Sudden and accidental water damage is usually covered by homeowners insurance, minus your deductible.

We serve Austin and Central Texas, including Round Rock, Cedar Park, Pflugerville, Georgetown, Leander, Lakeway, Bee Cave, Kyle and Buda, plus neighborhoods such as Circle C Ranch, Mueller, Tarrytown, Travis Heights and Steiner Ranch.