Feedback from homeowners, landlords and business owners we have helped across Austin and Central Texas. Worked with us? We would be grateful for a review on Google.
“They saved our kitchen cabinets”Our dishwasher line let go overnight and the whole kitchen floor was wet. Crestline was here within the hour, pulled the water out and set up drying through the toe-kicks so we did not lose the cabinets. Evan sent daily moisture readings to our adjuster and the claim went through without any back and forth.
“Ceiling looks brand new”A ceiling in our bedroom came down after an AC drain pan overflowed in the attic. They dried the attic insulation, replaced the drywall and matched the knockdown texture so well we cannot tell where the patch is. Clean, on time and honest about what insurance would and would not cover.
“Kept our office open”A supply line burst on a Sunday and flooded half our office. The crew extracted everything that night and set up dehumidifiers with containment, so we opened Monday with only a few desks moved. Professional from the first call to the final dry report.
“Found the leak nobody else could”We had a stain that kept coming back on the living room ceiling. Two companies wanted to open the whole ceiling. Crestline used a thermal camera, confirmed it with a meter and traced it to a shower valve two rooms away. One small hole, one plumber visit, done.
“Mold handled the right way”There was mold behind our washer from a slow drain leak. They built full containment with a negative air machine, removed the drywall and a piece of subfloor, and worked to the assessor’s protocol. We passed clearance the first time and the wall was rebuilt the same week.
“Straightforward and fair”Our store’s back office wall was soaked after a roof drain backed up. They opened the wall, dried the studs, replaced insulation and drywall and painted it to match. The estimate matched the final invoice to the dollar, which I have never seen from a contractor.
“Communication was excellent”From the first phone call they explained every step — what they were removing, why the fans had to stay on, when the painters would come. The kitchen ceiling repair blended in perfectly and they cleaned up better than we left it.
“Hardwood floors saved”Water from a burst hose ran under our engineered wood floor. Instead of ripping it out they used floor drying mats and flood-cut only the lower walls. Five days later the floor was flat and dry. Highly recommend Crestline to anyone in the Austin area.
Locally owned water damage restoration, mold remediation and reconstruction company serving Austin and Central Texas since 2012. IICRC-certified, licensed and insured.
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