- 7 min read
What to Do in the First 24 Hours After Water Damage in Your Austin Home
Stop the source, stay safe, document everything and start drying within 24 hours — a practical checklist from an IICRC-certified restorer.
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Burst pipe, slab leak, ceiling collapse or mold? Crestline Restoration stops the water, dries your home to IICRC standards, handles the insurance paperwork and rebuilds everything — one local team from first call to final coat of paint.
Years Serving Austin
Properties Restored
Emergency Response
Burst pipes, appliance leaks, slab leaks, roof leaks and mold — dried, cleaned and rebuilt so your home is safe and livable again.
Offices, retail, clinics and multifamily buildings dried after hours with containment, so your business keeps running.
Photos, moisture maps and Xactimate estimates shared directly with your adjuster to keep your claim moving.
Answer every call, show up fast and treat your home like our own. We explain what we find in plain language and never start work you have not approved.
About 60-minute emergency arrival
Mitigation and rebuild by one crew
Direct help with your insurance claim
Answer every call, show up fast and treat your home like our own. We explain what we find in plain language and never start work you have not approved.
We measure before we remove anything. Thermal imaging and moisture meters decide what can be dried in place and what must be replaced, and daily readings prove when the job is really dry — not a guess based on how the wall feels.
Mold Remediation
Leak Detection
Fire & Smoke
Reconstruction
24/7 Response
Water Damage
Mold Remediation
Leak Detection
Fire & Smoke
Reconstruction
24/7 Response
Water Damage
Mold Remediation
Leak Detection
Fire & Smoke
Reconstruction
24/7 Response
Burst pipes, appliance leaks, roof leaks and slab leaks — we stop the water, dry the structure to IICRC standards and put your home back together.
Truck-mounted extraction, commercial dehumidifiers and daily moisture monitoring to dry homes and offices fast — and prove they are dry.
Thermal imaging and moisture meters find hidden leaks behind ceilings, walls and floors before they turn into mold and major repairs.
Containment, HEPA air filtration and safe removal of mold-damaged materials, with the moisture problem fixed so the mold does not come back.
Board-up, soot cleanup, odor removal and rebuilding after kitchen fires, smoke damage and the water used to put the fire out.
Drywall, ceilings, texture, paint, trim and flooring rebuilt after water, mold or fire damage — matched to the rest of your home.
Every job is led by a certified water restoration technician who follows the S500 standard — not a day laborer with a fan.
Photos, moisture maps and Xactimate estimates your adjuster already understands, with direct communication on your behalf.
The same local crew handles emergency mitigation and final repairs, so your home is never left with open walls.
Talk to a real person, get shut-off guidance and a technician dispatched right away.
Thermal imaging and moisture meters show exactly how far the water has spread.
Water is removed and the structure is dried and logged daily to IICRC standards.
Our crew rebuilds drywall, ceilings, floors and paint to match the rest of your home.
Trusted By 2,000+ Central Texas Property Owners
Our dishwasher line let go overnight and the whole kitchen floor was wet. Crestline was here within the hour, pulled the water out and set up drying through the toe-kicks so we did not lose the cabinets. Evan sent daily moisture readings to our adjuster and the claim went through without any back and forth.
A ceiling in our bedroom came down after an AC drain pan overflowed in the attic. They dried the attic insulation, replaced the drywall and matched the knockdown texture so well we cannot tell where the patch is. Clean, on time and honest about what insurance would and would not cover.
A supply line burst on a Sunday and flooded half our office. The crew extracted everything that night and set up dehumidifiers with containment, so we opened Monday with only a few desks moved. Professional from the first call to the final dry report.
We had a stain that kept coming back on the living room ceiling. Two companies wanted to open the whole ceiling. Crestline used a thermal camera, confirmed it with a meter and traced it to a shower valve two rooms away. One small hole, one plumber visit, done.
Our crews are based in South Austin (78745) and cover Travis, Williamson and Hays counties around the clock. Most emergency calls inside Austin get a technician on site in about an hour; outlying cities are usually reached within 60–90 minutes.
Straight answers from our certified technicians. Do not see your question? Call us — we are happy to talk it through, even at 2 a.m.
Call Us 24/7: (512) 555-0147
Stop the source if you safely can — close the main water shut-off or the fixture valve — and turn off electricity to wet rooms if the breaker panel is dry and safe to reach. Move valuables off wet floors, take photos, then call our 24/7 line at (512) 555-0147. Avoid using a household vacuum on standing water.
Our emergency crews are based in South Austin and typically arrive in about 60 minutes anywhere in Austin, and within 60–90 minutes in Round Rock, Cedar Park, Pflugerville, Georgetown, Leander, Lakeway, Bee Cave, Kyle and Buda.
Yes. We document the loss with photos, moisture maps and daily drying logs, write estimates in the same Xactimate format adjusters use and communicate directly with your carrier. You stay in control of the claim and approve the scope before rebuild work begins.
Most clean-water losses are dry in 3 to 5 days. Hardwood floors, subfloors, concrete and category 3 (contaminated) water can take longer. We take readings every day and remove equipment only when materials reach dry standard.
Yes. Our reconstruction crew hangs and finishes drywall, matches ceiling texture, replaces baseboards and flooring and repaints, so you do not have to find a separate contractor after mitigation.
Tell us what happened and we will call you back within minutes during business hours. For active leaks and flooding, please call our 24/7 line so we can dispatch a crew right away.
Please Call Us: (512) 555-0147
Share a few details about the leak, stain or damage. We will confirm a time for a free on-site inspection and moisture check.
Locally owned water damage restoration, mold remediation and reconstruction company serving Austin and Central Texas since 2012. IICRC-certified, licensed and insured.
© 2026 Crestline Restoration LLC. All rights reserved.
